basic jewelry care
It is recommended that you store your handmade jewelry items in a dry, compartmentalized jewelry box to prevent components from banging, tangling, or scratching each other. Try to avoid dropping them in the bottom of your purse or leaving them around any moisture.
Tarnishing may occur from exposure to hand lotions, sunscreen, chlorine, and household cleaners so it is recommended that you do not expose your jewelry to these elements if possible. Do not clean or swim in your jewelry!
Because oxidation occurs from prolonged exposure to the air, it is also a good idea to store your jewelry in air-tight bags or anti-tarnish pouches. If tarnishing does occur, (which is completely normal with copper and sterling silver) use a polishing cloth to gently rub and polish the darkened areas.
As with clothing, cars, homes, and anything else in life, jewelry needs maintenance. It is a good idea to occasionally clean your jewelry with mild soapy water and a soft bristle toothbrush to remove any built-up dirt and oil. Dry items with a clean, soft cloth. Take extra care with fashion jewelry items as they often contain plated components that may discolor if over-cleaned.
DO NOT WET ANY LEATHER JEWELRY!!!
Items are shipped within 3 business days of purchase unless a customized piece is requested. In that case, please allow for 10 - 14 days for design, fabrication, and shipment of the order.
USPS Priority Mail with Tracking information is included on all shipments.
refunds and returns
Although I personally design, create, and thoroughly inspect each piece of jewelry before shipment, please take care with handmade jewelry items as they are not indestructible. If, for some reason, an item is damaged when you receive it or you are not satisfied, please contact me to discuss an exchange or refund within 7 days of receipt of your package. Please note that shipping costs are non-refundable and any shipping cost you may incur returning an item will be your responsibility.
Returns are only accepted if the item is received and is not as described and I am contacted within 7 days of your receiving it. All returns must be discussed prior to return and postmarked within 7 days of that discussion.
Amy C Pyles jewelry pieces are guaranteed for 30 days after purchase, and will be repaired or replaced if broken due to construction. Please treat your piece with care and it will last a long time. For repairs or replacements not due to construction, buyer is to pay for return shipping and additional charges for materials may apply.
Please take note that any vintage components (rhinestone brooches specifically) used in my designs have already lived a lifetime of their own so their longevity is not guaranteed. Remember, it is the history and authenticity that makes vintage elements such a special inclusion in my designs and I fully stand behind the quality and construction of my work.